Refund Policy

Refund Policy for Healthy Hydro

At Healthy Hydro, we prioritize the satisfaction and safety of our customers. Please read our refund policy carefully to understand the conditions under which refunds are provided.

1. No Refunds After Shipment: Once your order has been shipped, we cannot offer a refund. Please ensure you review your order carefully before confirming your purchase.

2. Nutrient Products & Items with a Shelf Life: Due to the nature and safety concerns of our nutrient products and items with a shelf life, we cannot accept returns or offer refunds once they have been shipped, even if they are damaged. This policy is in place to ensure the safety, quality, and integrity of our products.

3. Manufacturer Warranty: For products covered by a manufacturer's warranty (excluding nutrient products and items with a shelf life), we will honor that warranty as per its terms and conditions. If you encounter any issues with a product under warranty, please contact us with the relevant details, and we will guide you through the warranty claim process.

4. Order Cancellations: If you wish to cancel your order, please do so as soon as possible. We can only process cancellations for orders that have not yet been shipped. If your order has already been dispatched, it cannot be canceled, and our standard refund policy will apply.

5. Incorrect Items: If you receive an incorrect item, please contact our customer service team immediately. We will work with you to resolve the issue promptly. However, please note that we cannot accept returns for nutrient products or items with a shelf life, even if they were sent in error.

6. Contact Information: For any questions, concerns, or to initiate a refund or return process, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].

7. Changes to Refund Policy: Healthy Hydro reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically to stay informed about any changes.